Refund & Returns Policy

30-Day Return Window

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• Unused and uninstalled
• With any tags intact
• In its original packaging

You'll also need the receipt or proof of purchase.

We recommend using a trackable delivery service. Items sent back without first requesting a return will not be accepted. Customers bear return shipping costs for non-defective items. Original shipping fees are non-refundable.

Refund Exclusions

The following are not refundable unless the item is defective or incorrect:

• Original shipping charges
• Customs duties
• Taxes

Damages, Wrong Items & Transit Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate and resolve the issue.

For fragile items (e.g., ceramics, frames), please retain all original packaging until resolved and provide clear photos of:

• Outer packaging
• Inner protective materials
• The item and damage (close-up and wide shots)

Non-Returnable Items

The following items cannot be returned:

• Bespoke, commissioned, or customised products
• Items that have been installed, used, washed, altered, or are not in original condition
• Sale items and gift cards (unless required by law)

If you're unsure whether your item is returnable, please contact us before purchasing or initiating a return.

Exchanges

Where available, we may offer exchanges for standard items (subject to stock). The fastest way to get what you want is to return your item and, once accepted, make a separate purchase for the new item.

We may also offer store credit at our discretion — the validity period will be stated at issuance.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process the refund.

Singapore Consumer Rights (CPFTA)

Nothing in this policy limits your rights under the Consumer Protection (Fair Trading) Act (Singapore). If goods are defective or do not conform to the contract, you may be entitled to repair, replacement, refund, or price reduction. We aim to resolve legitimate defects fairly and promptly.

International Orders

For orders outside Singapore, customers are responsible for any customs duties, import taxes, and clearance charges imposed by the destination country (unless stated otherwise).

International returns (if accepted) must be shipped back at the customer's cost, unless the item is defective or incorrect. Where legally required (e.g., EU cooling-off periods), those rights apply.