Shipping policy
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Shipping & Delivery
Singapore
Processing Time
Orders are typically processed within 2 business days of placement, excluding weekends and public holidays, unless otherwise stated on the product page.
Delivery Time (Singapore)
Typically 2 to 4 business days after dispatch for standard shipping and 1-2 business days after dispatch for express shipping, subject to courier operations and peak periods.
Delivery Attempts & Access
- Please ensure someone is available to receive the parcel, or that safe-drop instructions (where supported by the courier) are provided.
- If delivery fails due to an incorrect address, no recipient, or access restrictions, re-delivery fees may apply.
- For bulky items, lift access and adequate entryway space may be required.
International Shipping
For international orders, delivery times vary by destination. Customs clearance may cause additional delays beyond our control.
Duties and taxes are typically payable by the customer upon arrival in the destination country, unless otherwise stated at checkout.
Questions?
For shipping enquiries, contact us at studio@tangledmonk.com or via WhatsApp.